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Frequently Asked Questions

  • If this is my first time dipping my toe into facials, which one should I pick?

    Welcome to the wonderful world of functional facials! If it is your first time we recommend starting with a Hydrating Facial to give your skin a good deep clean.

  • How often should I get facials?

    Skin health is not a one night stand it is a commitment. For best results we recommend speaking with our skin therapists who will curate a unique routine that rotates through all of our facials on a biweekly basis.

  • What sort of prep do these facials require?

    No prep is required, we will cleanse your face for you when you arrive. However, it is recommended that you avoid the sun and stop using retinol a week prior to any functional facial.

  • Can I request a specific technician?

    Yes of course, you can pick your therapist when booking online.

  • Are walk-ins welcome?

    To guarantee your appointment time we recommend booking online but yes, walk ins are welcome.

  • What is Plain Jane doing to protect clients and staff during the covid-19 pandemic?

    Keeping our clients and staff healthy and safe is our top priority. We created our space with coffee shop coziness and clinical level cleanliness in mind. We require our staff to wear the appropriate PPE at all times and ask that if you anyone is experiencing covid-19 symptoms, have left the country or have been in contact with anyone who has tested positive in the last 14 days that they please cancel their appointments and stay home.

  • What types of facials do you offer?

    All of our facials are scientifically proven, medical grade treatments that are proven to give you results. Learn more about the different types of facials we offer here.

  • Who performs the facials?

    Our medical facials are performed by well trained, certified technicians. We ensure that our technicians have on-going training to ensure you are always getting the best treatment possible.

  • How much are facials?

    We aim to keep our facials as accessible as possible while delivering the highest level of care and results. Our skin health memberships start at $179 a month for monthly facials. If you are just looking to dip your toe before making a commitment all of our facials are priced between $150 and $350.

  • What is your cancellation policy?

    If you need to cancel or reschedule your appointment, we ask that you give us 12 hours notice or a $50 fee will be charged. You can cancel or rebook your appointment.

  • Why do you require a credit card to book?

    We do require a credit card to set up your account and book your appointment. Your card will be charged upon booking; however, you can change or cancel your appointment up to 12 hours before for a full refund.

  • How can I pay for services?

    You pay by credit card when you book your service online. Any product that you would like to purchase after your service can be added to your account. At this time, we are not accepting cash due to Covid-19.

  • What kind of memberships do you offer?

    Just like your overall health and wellness, skin health is a routine combination of preventative and corrective measures.  Plain Jane Skinbar is the missing link in your health and wellness routine, making skin health simple with memberships that everyone can access. For the accessible price of $179 per month, choose one Basic Combo, Hydration, or Laser Facial a month as well as 25% off any additional Basic, Basic Combo, Hydra, Laser or Fractional Facials you book throughout the month.

  • Can I cancel or freeze my membership?

    To cancel your membership please call or visit us.