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Frequently Asked Questions

  • If this is my first time dipping my toe into facials, which one should I pick?

    Welcome to the wonderful world of functional facials! If it is your first time we recommend starting with a Hydrating Facial to give your skin a good deep clean.

  • I'm pregnant/breastfeeding, can I still get a facial?

    Congratulations! You deserve to treat yourself - or better yet, be treated by us! If you're expecting, we recommend our Basic facial to get your skin baby-soft.

    Laser treatments (Genesis and Clear & Brilliant) and MicroNeedling are not suitable for pregnant people. Our Hydrating Facial uses  a low concentration of salycilic acid, an ingredient some doctors recommend avoiding during pregnancy.

    Please note that our restorative facials use lidocaine numbing cream and therefore may not be appropriate for those breastfeeding.

    Please consult with a physician to make the best choice for your body in regards to combining medical-grade skincare treatments with pregnancy and breastfeeding.

  • How often should I get facials?

    Skin health is a commitment not a one night stand. For best results we recommend booking a Cleanse + Consult with one of our Skin Therapists who will curate a treatment plan to target your goals.

  • What sort of prep do these facials require?

    No prep is required, we will cleanse your face for you when you arrive. However, it is recommended that you avoid the sun and stop using retinol a week prior to any functional facial.

  • Can I request a specific technician?

    Yes of course, you can pick your therapist when booking online.

  • Are walk-ins welcome?

    We're happy to take walk-ins if we have the space and time, but to ensure you are seen we encourage you to make an appointment.

  • What types of facials do you offer?

    All of our facials are scientifically proven, medical grade treatments that are proven to give you results. Learn more about the different types of facials we offer here.

  • Who performs the facials?

    Our medical facials are performed by well trained, certified technicians. We ensure that our technicians have on-going training to ensure you are always getting the best treatment possible.

  • How much are facials?

    We aim to keep our facials as accessible as possible while delivering the highest level of care and results. Our Skin Health Membership is only $189 per month. Our full priced facials range between $225 - $400.

  • What do I do after my facial?

    Fractional & Microneedling Treatments:

    These treatments intentionally create controlled damage to the skin to build it back stronger. As a result, they can temporarily disrupt the skin barrier and cause sensitivity. To support healing and optimize your results, we recommend
    • Hale Derma spray for antimicrobial protection and hydration
    • A gentle cleanser
    • A nourishing moisturizer
    • Daily SPF — apply generously for at least 5 days post-treatment
    • Avoid all active ingredients (retinols, AHAs, BHAs, etc.) during this period

    All Other Facials:

    To maintain your glow and avoid irritation, steer clear of active ingredients for at least 24 hours post-facial.

    Questions or Concerns? Reach out to your Skin Therapist or email us at hello@plainjaneskinbar.ca for support.

  • What is your cancellation policy?

    If you need to cancel or reschedule your appointment, we ask that you give us 24 hours notice or a $50 fee will be charged.

  • Why do you require a credit card to book?

    We require a credit card to set up your account and book your appointment. Your card will only be charged at checkout or for a late cancelation fee on appointments canceled within 24 hours.

  • How can I pay for services?

    Payment is taken by card at the end of your service. We do not charge the card on file without direct authorization. Any product that you would like to purchase after your service can be added to your account. We do not accept cash.

  • What kind of memberships do you offer?

    Our goal is to make skin health simple and accesible through our membership programs.

    For the accessible price of $189 per month, The Skin Health Membership allows you to choose between one Basic, Hydrating, or Laser Facial monthly. Upgrade to a restorative facial, Fractional or MicroNeedling, for $95. Receive an additional 40% off any additional medical-grade facial you book during your membership.

    The Skin Care Membership is the answer to your at-home-skincare routine goals. For only $80 p/m you will receive a curated selection of full-sized ZO Skin Health products 3 times per year.

  • Can I cancel or freeze my membership?

    We consider freezes and cancellations of memberships on a case-to-case basis. To inquire, please call or visit us.